Pokemon Y | Nintendo 3DS

Here at GeekyZone we offer a 60 day return period to all of our customers. That means that within 60 days of you receiving a product you can return it to us for a full refund or exchange.

There are a few things that we need to make sure of before you return an item to us. Please ensure the item meets the following criteria:

• Is in brand new condition & still in packaging
• Was received no more than 60 days ago

Also, there are a few things that are exempt from returns and these include

• Books including comics
• Underwear
• Bespoke Items

If you wish to return an item to us, please return the item to the following address using a courier of your choice, we recommend paying for a tracked service so that if the item was to go missing you can make a claim, it is the customers responsibility to return and pay for the postage on unwanted items to us.:

RETURNS
GeekyZone, Iconic Retail Limited
Unit D2, Asfare Business Park,
Hinckley Road, Wolvey,
Leicestershire, LE10 3JG

Please include a note explaining whether you would like to return the item for a refund or an exchange with your name, order number and contact details on.

IMPORTANT NOTICE: In an instance where we have sent the wrong product by mistake or it has arrived damaged, please let us know within 24 hours of receipt by calling us on 01455 220 044. In these cases, we will arrange for the courier to collect the goods.

Refunds - Refunds are usually processed within 3-5 days of items coming back to us.

Exchange - Normally exchanges are completed within 1-2 working days but we will always let you know of a delay. For exchanges we do not charge again for shipping.

Cancellations - If you have placed an order for an in stock item with us and then changed your mind before it has been shipped all you need to do is send us another message here with your order number. We'll cancel the order and refund your purchase.

Wrong Item Received or extra costs incurred through no fault of the customer - If you have received the wrong item or have incurred an extra cost that was unexpected that has been caused by ourselves then please contact us at your earliest convenience. GeekyZone is committed to our customers and pride ourselves on our customer service and will make sure that we reimburse any extra charges that we have caused. If we send the wrong item to you, we will pay for any returns costs and redelivery charges.

If your item is lost in the post then we will send out a replacement to you within 10 working days.