Every item on our website has an estimated dispatch and estimated delivery time located underneath the "Add to Cart" button.

Normally the loading time is instant but if you don't see this immediately, you may have to wait a few seconds for it to load as our website has to retrieve the information from our stock system

If after around 10 seconds the date still hasn't loaded then it is possible an ad blocker on your system is preventing it from loading, either disable the Ad blocker (we don't have any adverts on our website) or contact us for the delivery date.

We are fortunate to operate a business with a strong international presence, enabling us to establish partnerships with suppliers across various countries. Whenever feasible, we prioritise shipping directly from our showroom or our warehouse in the UK. However, there are instances where we may need to transfer stock from our international warehouses located in Germany, Italy, Spain, or Japan. Rest assured, we always ensure that the stock is first sent to our UK warehouse, eliminating any import or handling fees for our customers.

For our long-standing customers, you may recall a time when we could dispatch all orders within 1-2 working days. Unfortunately, the UK's departure from the European Union has made it impracticable to maintain that level of efficiency.

LAST UPDATED: Tuesday, 27th June 2023, 08:56

We endeavour to ensure a smooth pre-ordering process; however, there are a few important aspects to consider before committing to a pre-order.

1) Prior to placing a pre-order, please bear in mind that the given date is not always guaranteed to be 100% accurate. It is essential to be prepared for potential delays ranging from one month to two months, or even up to six months. Additionally, there is a slight possibility that the pre-order may be cancelled by the supplier or manufacturer.

2) To secure your order, full payment for the items is required upfront.*

3) We strive to provide regular updates regarding any changes or delays to your pre-order's delivery date. However, please note that we may not receive constant information from our suppliers. It is possible that you may not hear from us for a month or two. Rest assured, we are continuously pursuing our suppliers and will promptly notify you as soon as we receive any information that may impact your order.

4) You have the option to cancel your pre-order at any time. We do not restrict customers from cancelling their orders whenever they choose.

5) Once your item is either due to arrive at our premises or is in our physical possession, we will promptly ship it to you.*

6) Should you no longer wish to keep the item at the time of delivery, you have the option to return it for a refund.

*Important Notice: While we make every effort to avoid additional payments upon the item's arrival, there are instances where we may be invoiced a different amount than initially anticipated when placing the order. We will endeavour to absorb this additional cost whenever feasible but may require supplementary payment if necessary. Rest assured, we will never automatically charge you without prior communication, and we will always contact our customers first.

Every Pre-Order item on our website has an estimated delivery time located underneath the "Pre-Order" button.

We try to be very clear with Pre-Orders that dates given are never 100% concrete because the manufacturer or supplier is in control of the process.

Normally the loading time is instant but if you don't see this immediately, you may have to wait a few seconds for it to load as our website has to retrieve the information from our stock system

If after around 10 seconds the date still hasn't loaded then it is possible an ad blocker on your system is preventing it from loading, either disable the Ad blocker (we don't have any adverts on our website) or contact us for the delivery date.

For all UK customers we almost always use Royal Mail for our deliveries. If the parcel is particularly large or heavy then we use Parcelforce to deliver instead.

If you prefer a different courier to deliver your parcel, then we can look into this for you, we can use a 3rd party website to get a delivery rate, but we would kindly ask you to pay the quoted charge.

Please feel free to e-mail your request to sales@geekyzone.co.uk or call us on 01455 882 710

Delivery on all orders is now FREE to the UK when the order total is over £50.00.

Delivery is £4.99 on orders under £50.00

If you prefer a different courier to deliver your parcel, then we can look into this for you, we can use a 3rd party website to get a delivery rate, but we would kindly ask you to pay the quoted charge.

Please feel free to e-mail your request to sales@geekyzone.co.uk or call us on 01455 882 710

We have a multitude of suppliers all around the world, we deal with manufacturers and distributors as close as Ireland and as far away as Japan and some of them have distribution rights or are the manufacturer for the same products...

We are trying to get to a point in time where we can merge these products so that they only appear once on the website.

The reason the prices are different is because we work our selling prices up from the cost price we are given, different cost prices mean we have different selling prices - the items themselves are no different from each other.

Generally we try to be very competitive, the chances are you came to us because we were already the cheapest on a particular item you were looking at.

If you have found an alternative retailer with a price cheaper than ours then please feel free to contact us on Live Chat, e-mail us at sales@geekyzone.co.uk or call us on 01455 882 710 - we do not make any price match promises but we'll certainly try to compete if we can!

Every item on our website has an estimated dispatch and estimated delivery time located underneath the "Add to Cart" button but unfortunately this date is for a UK delivery - we have tried with all our might to get the date to change for different countries but we just can't get it right - you'll have to add roughly a week on top of the provided date for a more accurate delivery time.

Normally the loading time is instant but if you don't see this immediately, you may have to wait a few seconds for it to load as our website has to retrieve the information from our stock system

If after around 10 seconds the date still hasn't loaded then it is possible an ad blocker on your system is preventing it from loading, either disable the Ad blocker (we don't have any adverts on our website) or contact us for the delivery date.

We are fortunate to operate a business with a strong international presence, enabling us to establish partnerships with suppliers across various countries. Whenever feasible, we prioritise shipping directly from our showroom or our warehouse in the UK. However, there are instances where we may need to transfer stock from our international warehouses located in Germany, Italy, Spain, or Japan. Rest assured, we always ensure that the stock is first sent to our UK warehouse, eliminating any import or handling fees for our customers.

For our long-standing customers, you may recall a time when we could dispatch all orders within 1-2 working days. Unfortunately, the UK's departure from the European Union has made it impracticable to maintain that level of efficiency.

LAST UPDATED: Tuesday, 27th June 2023, 08:56

We endeavour to ensure a smooth pre-ordering process; however, there are a few important aspects to consider before committing to a pre-order.

1) Prior to placing a pre-order, please bear in mind that the given date is not always guaranteed to be 100% accurate. It is essential to be prepared for potential delays ranging from one month to two months, or even up to six months. Additionally, there is a slight possibility that the pre-order may be cancelled by the supplier or manufacturer.

2) To secure your order, full payment for the items is required upfront.*

3) We strive to provide regular updates regarding any changes or delays to your pre-order's delivery date. However, please note that we may not receive constant information from our suppliers. It is possible that you may not hear from us for a month or two. Rest assured, we are continuously pursuing our suppliers and will promptly notify you as soon as we receive any information that may impact your order.

4) You have the option to cancel your pre-order at any time. We do not restrict customers from cancelling their orders whenever they choose.

5) Once your item is either due to arrive at our premises or is in our physical possession, we will promptly ship it to you.*

6) Should you no longer wish to keep the item at the time of delivery, you have the option to return it for a refund.

*Important Notice: While we make every effort to avoid additional payments upon the item's arrival, there are instances where we may be invoiced a different amount than initially anticipated when placing the order. We will endeavour to absorb this additional cost whenever feasible but may require supplementary payment if necessary. Rest assured, we will never automatically charge you without prior communication, and we will always contact our customers first.

Every Pre-Order item on our website has an estimated delivery time located underneath the "Pre-Order" button. This is the estimated delivery time for a UK customer so be sure to factor in the delivery time to your own country.

We try to be very clear with Pre-Orders that dates given are never 100% concrete because the manufacturer or supplier is in control of the process.

Normally the loading time is instant but if you don't see this immediately, you may have to wait a few seconds for it to load as our website has to retrieve the information from our stock system

If after around 10 seconds the date still hasn't loaded then it is possible an ad blocker on your system is preventing it from loading, either disable the Ad blocker (we don't have any adverts on our website) or contact us for the delivery date.

For international customers we have to use different couriers depending on which country you are having the order delivered to. For almost all countries inside the EU we use GLS (Parcelforce) and for deliveries to the rest of the world we use FedEX.

If you prefer a different courier to deliver your parcel, then we can look into this for you, we can use a 3rd party website to get a delivery rate, but we would kindly ask you to pay the quoted charge.

Please feel free to e-mail your request to sales@geekyzone.co.uk or call us on +441455 882 710

European Union
IMPORTANT NOTICE: as of December 2020 the United Kingdom no longer operates under EU rules, therefore import taxes must be paid when your item arrives in the destination country. Below are only the shipping costs of parcels they do not include any other fees.

Austria - £15.00
Belgium - £15.00
Bulgaria - £15.00
Croatia - £35.00
Czech Republic - £15.00
Denmark - £15.00
Estonia - £25.00
Finland - £10.00
France - £20.00
Germany - £15.00
Greece - £20.00
Hungary - £15.00
Ireland - £15.00
Italy - £15.00
Latvia - £20.00
Lithuania - £15.00
Luxembourg - £10.00
Malta - £20.00
Netherlands - £15.00
Poland - £15.00
Portugal - £15.00
Romania - £25.00
Slovakia - £15.00
Slovenia - £15.00
Spain - £20.00
Sweden - £15.00

Rest of the World
We now offer delivery to the rest of the world via Fedex International Priority, the system on the website charges customers based on volumetric weight but it is not a perfect system. Sometimes the website may overcharge or undercharge for
shipping and we may need to contact you to take or refund some funds. If you suspect the shipping quote you have received looks abnormal, please let us know.

For countries outside the EU we have the break down of costs for the voulmetric weight, you can view them by clicking here

PLEASE REMEMBER: When ordering from another country you are importing goods into your own, there are often import taxes and other fees associated with imports so please check with your local government before ordering.

One major issue we have with international deliveries is that we don't get charged a single fixed fee, the delivery charge is based upon the "volumetric weight" of an order and our website can't always calculate this correctly despite our best efforts.

If you are getting a quote for shipping that seems just plain wrong then it most likely is - we don't want to lose your custom so we want to rectify this issue. Please, before ordering contact us on +44 1455 882 710, use the Live Chat system or e-mail us at sales@geekyzone.co.uk with details of what you would like to order so that we can look into different couriers to ship at the cheapest price.

All the items on our website will display ex VAT prices and hopefully in your own currency. Because you are not in the UK, you are not required to pay our UK VAT rate which is currently 20%

However, there are usually import taxes and associated fees to think about. We have no control over these and we suggest speaking to your local government or searching for information online specific to imports from the UK to your delivery country.

No - that's illegal and we don't even want to discuss it.

We have a multitude of suppliers all around the world, we deal with manufacturers and distributors as close as Ireland and as far away as Japan and some of them have distribution rights or are the manufacturer for the same products...

We are trying to get to a point in time where we can merge these products so that they only appear once on the website.

The reason the prices are different is because we work our selling prices up from the cost price we are given, different cost prices mean we have different selling prices - the items themselves are no different from each other.

Generally we try to be very competitive, the chances are you came to us because we were already the cheapest on a particular item you were looking at.

If you have found an alternative retailer with a price cheaper than ours then please feel free to contact us on Live Chat, e-mail us at sales@geekyzone.co.uk or call us on +441455 882 710 - we do not make any price match promises but we'll certainly try to compete if we can!

We appreciate that sometimes a website page can kind of all merge into one and important information gets missed. If the delivery date was displayed when you placed your order but you simply missed it then it will be on your order confirmation that is automatically e-mailed to the e-mail address you used on your order.

Don't worry if the delivery date simply didn't load for you when you placed the order, we can see that on our own records so we'll have sent you another follow up e-mail with this information on it.

If you haven't recieved an e-mail at all, this is for one of two reasons:

1) Your email provider has picked up our e-mail as Spam - you'll need to check your Spam folder and your Bin folder to see if it ended up there.

2) You entered your own e-mail address incorrectly on our system - don't worry, you won't be the first person and you certainly won't be the last

If you can't find the information you're looking for, you can contact us on Live Chat, call us on 01455 882 710 or send an e-mail to sales@geekyzone.co.uk

Estimated delivery does mean "estimated" but our delivery rate is 94.6% on or before the original date given.

Firstly, please check your e-mails to see if we have notified you of any delays, it's unusual that the date will have passed without any contact from ourselves first.

Secondly check to see if you have an e-mail from us with your tracking number on it, you can use this to track the whereabouts of your parcel - if it hasn't been delivered yet it could be an issue with access to your address, you may not have been in for the delivery or a postal strike or similar has delayed the delivery.

If you have no emails regarding the whereabouts of your order or the information provided just makes no sense then please contact us on our Live Chat system, call us on 01455 882 710 or e-mail us at sales@geekyzone.co.uk with the details of your order and we'll make sure we rectify the issue as fast as possible either by contacting the courier or sending a replacement.

If you haven't recieved an e-mail at all, this is for one of two reasons:

1) Your email provider has picked up our e-mail as Spam - you'll need to check your Spam folder and your Bin folder to see if it ended up there.

2) You entered your own e-mail address incorrectly on our system - don't worry, you won't be the first person and you certainly won't be the last

If you can't find the information you're looking for, you can contact us on Live Chat, call us on 01455 882 710 or send an e-mail to sales@geekyzone.co.uk

If your item hasn't left our warehouse then we can cancel your order at any time. All you need to do is contact us by Live Chat, call us on 01455 882 710 or e-mail us at sales@geekyzone.co.uk

Remember that we'll need certain information from you to find your order such as your full name, order number or the post code that the item was due to be delivered to.

If your order has already been despatched from our warehouse, unfortunately you will have to return it to us for a refund as it's too late at that point for us to cancel the order.

Here at GeekyZone we offer a 60 day return period to all of our customers. That means that within 60 days of you receiving a product you can return it to us for a full refund or exchange.

There are a few things that we need to make sure of before you return an item to us. Please ensure the item meets the following criteria:

+ Is in brand new condition & still in packaging
+ Was received no more than 60 days ago

Also, there are a few things that are exempt from returns and these include

+ Books including comics
+ Underwear
+ Bespoke Items

If you wish to return an item to us, please return the item to the following address using a courier of your choice, we recommend paying for a tracked service so that if the item was to go missing you can make a claim, it is the customers responsibility to return and pay for the postage on unwanted items to us.:

RETURNS
GeekyZone, Iconic Retail Limited
Unit D2, Asfare Business Park,
Hinckley Road, Wolvey,
Leicestershire, LE10 3JG

Please include a note explaining whether you would like to return the item for a refund or an exchange with your name, order number and contact details on.

IMPORTANT NOTICE:
In an instance where we have sent the wrong product by mistake or it has arrived damaged, please let us know within 24 hours of receipt by calling us on 01455 882 710. In these cases, we will arrange for the courier to collect the goods.

Refunds - Refunds are usually processed within 3-5 days of items coming back to us.

Exchange - Normally exchanges are completed within 1-2 working days but we will always let you know of a delay. For exchanges we do not charge again for shipping.

Cancellations - If you have placed an order for an in stock item with us and then changed your mind before it has been shipped all you need to do is send us another message here with your order number. We'll cancel the order and refund your purchase.

Wrong Item Received or extra costs incurred through no fault of the customer - If you have received the wrong item or have incurred an extra cost that was unexpected that has been caused by ourselves then please contact us at your earliest convenience. GeekyZone is committed to our customers and pride ourselves on our customer service and will make sure that we reimburse any extra charges that we have caused. If we send the wrong item to you, we will pay for any returns costs and redelivery charges.

If your item is lost in the post then we will send out replacement to you within 10 working days.

In an instance where we have sent the wrong product by mistake or it has arrived damaged, please let us know within 24 hours of receipt by calling us on 01455 882 710. In these cases, we will arrange for the courier to collect the goods.

Wrong Item Recieved or extra costs incoured through no fault of the customer - If you have recieved the wrong item or have incurred an extra cost that was unexpected that has been caused by ourselves then please contact us at your earliest convienience. GeekyZone is commited to our customers and pride ourselves on our customer service and will make sure that we reinburse any extra charges that we have caused. If we send the wrong item to you, we will opay for any returns costs and redelivery charges.

We don't actively ask customer for reviews... we know it helps but it just feels a bit odd to request feedback for something that we are being paid to do.

There are lots of lovely customers out there though that do like to leave feedback on both products and our service, so if you wanted to do that, we appreciate it.

Product Reviews are simple, you can search for the product you have purchased on our website and simply click "Write a Review" under the Customer Reviews header.

Business reviews are ever so slightly different as they are all 3rd party websites. We don't endorse any in particular as we feel that the vast majority of them encourage businesses to pay for their services to improve their ratings.

In a word, No. But we'll explain why so that it doesn't come across as harsh as it sounds.

We sell a lot of products that you can't find anywhere else in the UK and the reason for that is our suppliers are mainly all based overseas. Our selling prices are based on our buying prices, and our buying prices are usually in either Euros, Dollars or Yen - because the Pound is very volotile against these currencies our prices can go up and down on a day to day basis, normally we've sold your item to you on the value of that day.

There's a good chance that you purchase your item from us because it was already the cheapest place you could find, we work on very small margins so unfortunately we can't subsadise the price once you've already commited to and recieved the item.

As a business, we don't really want complaints but we understand they are going to happen and they are necessary for the improvement of our customer service and the way that GeekyZone runs. Below are our recommendations for different complaints:

Complaint about the item I recieved.
If there is a problem with the item you recieved, please let us know - we don't want you to just make do with an item because it's with you. We want to make things right if an item isn't to your satisfaction then please contact us on Live Chat, Call us on 01455 882 710 or e-mail us at sales@geekyzone.co.uk

Complaint about the courier service.
If you have had an issue with one of our chosen couriers (Royal Mail or Parcelforce) then please let us know. We aren't directly responsible for them but we appreciate that they are our courier of choice and as such we take complaints about them serviously as they affect our business. Please contact us on Live Chat, Call us on 01455 882 710 or e-mail us at sales@geekyzone.co.uk with any problems you have to see if we can rectify them or use the information in future to help other customers.

Complaint about the delivery time of an item.
We take all complaints seriously but with delivery times we just ask that you check your order confirmation before making a complaint about delivery times. If we have delivered the item within the given time scale then we are not interested in the complaint. If the item has been delivered later than expected then of course we want to know about it so we can asses if it was our fault or the fault of the courier. Please contact us on Live Chat, Call us on 01455 882 710 or e-mail us at sales@geekyzone.co.uk with any problems you have to see if we can rectify them or use the information in future to help other customers.

Complaint about the general service of GeekyZone.
Of all complaints that we may have, this one is by far the most important to us - we pride ourselves on our excellent customer service and if we have let you down then we need to know. Please contact us on Live Chat, Call us on 01455 882 710 or e-mail us at sales@geekyzone.co.uk with any problems you have to see if we can rectify them or use the information in future to help other customers.

Complaint about a particular member of our team
As of yet, this has never happened but if you have a complaint to make about a particular member of our team, please call us on 01455 882 710 and ask to speak to Neil Bell (The owner of the company)

We are open to buying from any manufacturer from any country, anywhere in the world. We sometimes buy products from distributors or wholesalers so it is very possible that we already sell products from your brand or brands.

When dealing directly with manufacturers, we will only open a business relationship if the manufacturer offers the following:

+ Competitive Pricing where we are able to retail products in line with our competitors.
+ Better prices than we receive from a distributor or wholesaler, if we are cutting out the middle man, we want to take their share of the profit margin.
+ Access by e-mail or telephone to a representative of your company so we can ask any questions we may have or bring up any issues.

If you offer all these things then please get in touch with us on 01455 882 710, or e-mail us at sales@geekyzone.co.uk

We are open to buying from any distributor from any country, anywhere in the world but we will only open a business relationship if the distributor offers the following:

+ A Daily stockfeed via CSV, XLS or FTP
+ Competitive Pricing where we are able to retail products in line with our competitors.
+ Access by e-mail or telephone to a representative of your company so we can ask any questions we may have or bring up any issues.

If you offer all these things then please get in touch with us on 01455 882 710, or e-mail us at sales@geekyzone.co.uk

We'll start off by saying thank you for your interest in working with GeekyZone, it's a huge honour to us that you are interested in working with us, no matter how big or small your channel and following may be.

We aren't exactly geared up to be able to send lots of free stuff to influencers - to be able to make any kind of profit the number of people that would have to come from your channel would be insane and no matter how big your following, experience teaches us that the exposure very rarely benefits the retailer.

So, what CAN we do?

well, we already work with a number of people in social media where the relationship is very fair, we don't lose money and the channel or influencer is able to buy products at a very good price - basically we'll offer you products at cost price. We make no money from the sale, you get the item very cheap and neither of us lose out.

To help you with your following we can do two things.

1) Supply any goods at cost price
2) Supply a discount code that allows your followers to get cheaper prices on our website - this is where we get our return on supplying at cost and you get the benefit of giving your followers something for nothing.

If you read all of that and are still interested in a partnership then please e-mail us at sales@geekyzone.co.uk or call us on 01455 882 710 to get the ball rolling!